This involves interactions between a business and its customers. It's about meeting customers' needs and resolving their problems. Effective customer service is crucial.

Privacy Policy

At The Local Thali, your privacy matters to us. This policy outlines how we collect, use, and safeguard your information when you interact with us, whether you’re browsing our site or enjoying a thali delivered to your door.

1. What We Collect

  • Personal Details: Name, phone number, email, and delivery address. 
  • Order Info: Order history, preferences, and payment method (via secure gateways). 
  • Device Data: IP address, browser type, and device used, for analytics and performance. 

2. How We Use Your Information

  • To process and deliver your thalis 
  • To contact you with updates, offers, or support 
  • To improve our website and ordering experience 
  • For internal record-keeping and compliance 

3. Sharing of Data

We do not sell your data. We only share it with:

  • Trusted delivery partners (e.g., Zomato, Swiggy, in-house apps) 
  • Secure payment gateways 
  • Authorities, if legally required 

4. Security

We follow industry-standard practices to keep your data safe. However, no system is foolproof.

5. Your Rights

You can request access to, correction of, or deletion of your data at any time.